Today’s conversation with the Leadership Team and Directors at EY, facilitated by Shiffy Srivastava, surfaced a thought worth carrying beyond the room:
Client centricity isn’t always about understanding the client better.
Sometimes, it’s about understanding ourselves better.
Our assumptions.
Our expertise.
Our instinct to solve too quickly.
Because the moment we think “I know what the client needs,” curiosity can quietly leave the room.
The real shift happens when a leader can say:
“What if I’m looking at this from the wrong side?”
That question can change a conversation.
And sometimes, the conversation is where the real solution begins.
Leadership & Workforce Capability Strategist | First-Time Managers to CXOs | Executive Presence, Communication & Frontline Capability | Customized Corporate Learning
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