Virtual Customer Service Associate Indore MP India, Jobs in Indore, India

Virtual Customer Service Associate Indore MP India, Jobs in Indore, India 
https://bit.ly/2IJt7nV AMAZON  INDIA PVT LTD

Job Description:

Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure Work-like environment with no disturbance during the work hours
Experience working in a customer service environment for at least 6 months
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment They will be creative and analytical problem solvers with a passion for excellent customer service
Customer Focus
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations

BASIC QUALIFICATIONS 
Qualifications Required
Minimum qualification is 10 2 Any graduate/ PG is eligible to apply with 6 months experience in BPO
Shifts Rotational
Benefits NSA, OT, Sodexo Coupons
About Amazoncom
Many of the problems we face have no textbook solution, and so we-happily-invent new ones Jeff Bezos
Amazoncom a place where builders can build We hire the worlds brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce Amazon offers everything from books and electronics to apparel and diamond jewelry We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet
Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazoncom Developers can build any type of business on Amazon Web Services and scale their application with growing business needs
We want you to help share and shape our mission to be Earths most customer-centric company Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA We do this every day by inventing elegant and simple solutions to complex technical and business problems Were making history and the good news is that weve only just begun
About Amazon India
Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earths most customer-centric company
We made our foray into the Indian market with the launch of Jungleecom, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores In June 2013, we launched wwwamazonin for shoppers in India With wwwamazonin, we endeavor to give customers more of what they want low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience In 2 years since launching our India operations, we have expanded our offering to over 22 million products across 100s of stores! Our philosophy of working backwards from the customers is what drives our growth and success
We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers For us, it is always Day 1 and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India
Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions Join us so you can - Work Hard, Have Fun and Make History
About the Customer Service Team
Our Amazon Contact Centers work towards a single goal to deliver the best possible support experience to our customers To do that, our CS Operations teams are empowered and expected to think like owners We solve problems the first time so that customers have an effortless experience every time
Building on Amazons global mission of being the Earths most customer-centric company, the Customer Service team started operations in August 2005 and has grown steadily in size and scope since then We provide 24/7 support to customers across North America, UK, India, Australia and Canada Our Team members are empowered to think like owners and resolve customer problems via phone, email or live chat We operate in a fast-paced, dynamic environment and make an impact to millions of customers across the globe
Our relentless focus on process improvements has helped us continuously evolve and expand our focus into new business domains


Desired Skills

Knowledge & Skills Required
Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills - ability to clearly understand and address customer issues appropriately
Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Good typing skills
Preferred Criteria
Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure ‘Work-like’ environment with no disturbance during the work hours.
Experience working in a customer service environment for at least 6 months
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualifications Required

BASIC QUALIFICATIONS

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply with 6 months experience in BPO
Shifts: Rotational
Benefits: NSA, OT, Sodexo Coupons.

About Amazon.com

“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos

Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.

We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.

About Amazon India

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth’s most customer-centric company.

We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores. In June 2013, we launched www.amazon.in for shoppers in India. With www.amazon.in, we endeavor to give customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. In 2 years since launching our India operations, we have expanded our offering to over 22 million products across 100s of stores! Our philosophy of working backwards from the customers is what drives our growth and success.

We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers. For us, it is always “Day 1” and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India.
Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions. Join us so you can - Work Hard, Have Fun and Make History.

About The Customer Service Team

Our Amazon Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do that, our CS Operations teams are empowered and expected to think like owners. We solve problems the first time so that customers have an effortless experience every time.

Building on Amazon’s global mission of being the ‘Earth’s most customer-centric company’, the Customer Service team started operations in August 2005 and has grown steadily in size and scope since then. We provide 24/7 support to customers across North America, UK, India, Australia and Canada. Our Team members are empowered to think like owners and resolve customer problems via phone, email or live chat. We operate in a fast-paced, dynamic environment and make an impact to millions of customers across the globe.

Our relentless focus on process improvements has helped us continuously evolve and expand our focus into new business domains.



Customer Service

Profile Summary:
Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Warehousing
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards

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